Cookie Policy
Learn how we use cookies and similar technologies to enhance your experience on our website.
Last updated: 9 April 2026
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a personalized experience, improve our services, and understand how you interact with our website.
This Cookie Policy explains what cookies we use, why we use them, and how you can manage your cookie preferences when using the Mel Chauffeurs website and booking system.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled.
- • Session management
- • Security features
- • Booking system functionality
- • Payment processing
Analytics Cookies
Help us understand how visitors use our website to improve user experience.
- • Google Analytics
- • Page views and traffic
- • User behavior patterns
- • Performance metrics
Functional Cookies
Remember your preferences and provide enhanced, personalized features.
- • Language preferences
- • Recent searches
- • User preferences
- • Login status
Marketing Cookies
Track your online activity to help advertisers deliver more relevant advertising.
- • Google Ads
- • Facebook Pixel
- • Remarketing
- • Ad personalization
Detailed Cookie Information
Essential Cookies
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your session while browsing | Session |
| csrf_token | Security protection against cross-site attacks | Session |
| booking_data | Stores booking information during reservation process | 24 hours |
| user_auth | Keeps you logged in to your account | 30 days |
Analytics Cookies
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes unique users | 2 years |
| _ga_* | Google Analytics - contains campaign information | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| _gat | Google Analytics - throttles request rate | 1 minute |
Marketing Cookies
| Cookie Name | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel - tracks conversions and user behavior | 3 months |
| _gcl_au | Google Ads - conversion tracking | 3 months |
| fr | Facebook - ad delivery and targeting | 3 months |
Third-Party Services
We use several third-party services that may set their own cookies:
Google Analytics
We use Google Analytics to understand how visitors interact with our website. This helps us improve user experience and optimize our services.
Privacy Policy: https://policies.google.com/privacy
Google Maps
Used for location services, route planning, and distance calculations in our booking system.
Privacy Policy: https://policies.google.com/privacy
Payment Processors
Our payment partners (Stripe, PayPal) use cookies to secure transactions and prevent fraud.
Stripe Privacy: https://stripe.com/privacy
Social Media Platforms
Facebook, Instagram, and other social media platforms may set cookies when you interact with our social content.
Facebook Privacy: https://www.facebook.com/privacy/explanation
Managing Your Cookie Preferences
Browser Settings
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View which cookies are stored on your device
- Delete all cookies or specific cookies
- Block cookies from specific websites
- Block all cookies from being set
- Delete all cookies when you close the browser
Browser-Specific Instructions
Google Chrome
Settings → Privacy and Security → Cookies and other site data
Mozilla Firefox
Settings → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Microsoft Edge
Settings → Site permissions → Cookies and stored data
Cookie Preference Center
You can manage your cookie preferences for our website using our Cookie Preference Center. This allows you to accept or reject different categories of cookies.
Opt-Out Options
Analytics Opt-Out
- Google Analytics: Install theGoogle Analytics Opt-out Browser Add-on
- Universal Analytics: Use our opt-out mechanism in your account settings
Advertising Opt-Out
- Google Ads: VisitGoogle Ad Settings
- Facebook: Adjust yourFacebook Ad Preferences
- Industry Opt-Out: Visit theYour Online Choices Australia website
Impact of Disabling Cookies
Important Notice
Disabling certain cookies may affect the functionality of our website and your user experience.
If You Disable Essential Cookies:
- You may not be able to complete bookings
- Login functionality may not work
- Your preferences won't be saved
- Security features may be compromised
If You Disable Analytics Cookies:
- We can't improve our website based on usage data
- You may see less relevant content
- Performance issues may go undetected
If You Disable Marketing Cookies:
- You may see less relevant advertisements
- We can't measure advertising effectiveness
- You may see more generic promotional content
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by:
- Updating the "Last updated" date at the top of this policy
- Displaying a notice on our website
- Sending an email to registered users (for material changes)
- Requesting renewed consent where required by law
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.
Contact Us About Cookies
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Phone
Privacy Officer: For cookie and privacy-related inquiries, please mark your communication as "Cookie Policy Inquiry" and we will direct it to our Privacy Officer for prompt attention.