Privacy Policy

Introduction

Mel Chauffeurs takes your privacy seriously. This policy explains what information we collect and how we use it. It also explains how we keep it safe.

This policy applies to all customers and website visitors. By using our services, you agree to this policy.

Information We Collect

Personal Information

We collect information you give us directly. This includes:

• Contact Information: Name, email address, phone number, and postal address
• Booking Details: Pickup and drop-off locations, travel dates and times, passenger count
• Payment Information: Credit card details, billing address, and payment preferences
• Account Information: Username, password, and account preferences
• Special Requirements: Accessibility needs, vehicle preferences, and special requests
• Corporate Information: Company name, ABN, billing contact details for business accounts

Automatically Collected Information

• Location Data: GPS coordinates for pickup and drop-off locations
• Device Information: IP address, browser type, device identifiers, and operating system
• Usage Data: Website navigation patterns, booking history, and service preferences
• Communication Records: Call recordings, chat logs, and email correspondence

Third-Party Information

We may also receive your information from:

• Payment processors and financial institutions
• Travel booking platforms and partner services
• Social media platforms if you choose to connect your accounts
• Corporate clients when booking on behalf of employees

How We Use Your Information

Service Provision

• Process and manage your bookings and reservations
• Coordinate pickup and drop-off services
• Communicate with you about your bookings and service updates
• Provide customer support and resolve service issues
• Process payments and manage billing

Service Improvement

• Analyze usage patterns to improve our services
• Personalize your experience based on preferences
• Develop new features and services
• Conduct market research and customer satisfaction surveys

Communication and Marketing

• Send booking confirmations and service notifications
• Provide updates about our services and special offers
• Send newsletters and promotional materials (with your consent)
• Respond to your inquiries and feedback

Legal and Safety

• Comply with legal obligations and regulatory requirements
• Ensure the safety and security of passengers and drivers
• Prevent fraud and unauthorized access
• Resolve disputes and enforce our terms of service

Information Sharing and Disclosure

We never sell your information. We may share it only in these cases:

Service Providers

• Payment processors for secure transaction processing
• Technology service providers for website and app functionality
• Customer service platforms for support communications
• Analytics providers for service improvement

Business Partners

• Hotels and event venues for coordinated services
• Corporate clients for employee transportation management
• Insurance providers for coverage and claims processing

Legal Requirements

• Law enforcement agencies when required by law
• Regulatory authorities for compliance purposes
• Courts and legal proceedings when compelled
• Emergency services for safety and security reasons

Data Security

We use strong security measures to protect your data:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Strict access limitations based on job requirements
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard hosting and database security
• Staff Training: Regular privacy and security training for all employees
• Incident Response: Procedures for handling potential security breaches

No internet transfer is 100% secure. We cannot promise perfect security. But we always follow best practices to protect your data.

Your Rights and Choices

Under Australian Privacy Law, you have these rights:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Update your account information and preferences

Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your personal information (subject to legal requirements)
• Close your account and remove associated data

Marketing Communications

• Opt-out of marketing emails and newsletters
• Adjust communication preferences in your account
• Request removal from marketing lists

Data Retention

We keep your data only as long as needed to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

We keep booking records for 7 years. We keep marketing data until you opt out or close your account.

International Transfers

Some of our service providers are based overseas. Your data may be processed in the US or EU. We make sure all transfers follow Australian privacy law.

Children’s Privacy

Our services are for adults only. We do not collect data from children under 18. If your child has shared data with us, please contact us. We will remove it promptly.

Changes to This Policy

We may update this policy at any time. We will let you know about major changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in our app or booking system

If you keep using our services after a change, you accept the new policy.